When something goes wrong
Failed checks, payments, refunds and signing in.
A Fit Check or a tailored resume failed. What now?
Try again first. If a paid step failed, its Power Action or free allowance is given back, so you are not charged twice.
If it keeps failing, message us on Threads with the code shown under the error.
I paid, but nothing was added to my account.
Payments go through CHIP. Power Actions or Pro are added after CHIP confirms the payment, usually right away. A pending or failed payment adds nothing.
If CHIP confirmed your payment and nothing appeared after a few minutes, message us with your receipt.
Can I get a refund?
Yes, within 7 days of buying, if the whole purchase is still unused. Pro counts as used once you use a paid Pro feature or one of its Power Actions.
Email team.iidevstudio@gmail.com from your account email with the transaction details. Your rights under Malaysian consumer law are not affected.
Read the refund termsI cannot sign in.
You can sign in with Google, or with your email and password. Forgot your password? Use “Forgot password?” on the sign-in page and we will email you a reset link.
New account? Open the confirmation link on the same device and browser where you signed up. Nothing after a minute or two? Check your spam folder.
Go to sign inStill stuck?
KerjaKit is in early access. Send us a direct message on Threads and we will help.
If an error showed a code, send that code too.